8 to Great – Leveraging CDCE Services, Rugged Notebooks, and Rugged Tablets
8 Areas to Focus on to Ensure Mobility Success
As organizations move towards a rugged tablet or rugged notebook mobile deployment, important aspects of their mobility solution are often neglected or ignored. Refocusing on these areas will help organizations achieve True Mobility – an optimized, efficient, reliable, and user friendly mobile solution. Below, we list the eight areas, and offer some best practices and ideas on how to ensure each area is optimized for your mobile deployment.
Instructions are not included. Lacking the experience and know-how to integrate rugged tablets or rugged notebooks into their businesses, many of our clients initially had difficulty in deciding on a course of action. What are necessary to facilitate successful mobility integration are two key factors:
Standardized Processes and Delivery Methodology
Our core competency is executing successful mobile deployments. Working with your deployment team and end users, we develop a road map for a consistent and standardized process and delivery. From initial roll-out on into adding additional units, and all the way through end-of-lifecycle, your mobile deployment remains reliable and consistent.
Demonstrated Execution (i.e. experience)
As early pioneers in the mobile computing arena, our largest strength as an integrator is the 60+ cumulative years of experience in designing, deploying, and supporting mobility solutions. Leveraging our experience and our track record of executing successful mobile integrations, your deployment will remain on-track and on-budget.
With staffing levels at an all-time low, doing it all in-house is just not a viable option. Our clients continue to point towards 3 main “must have” attributes of support that make or break their mobile deployments:
Matching the support footprint to your mobility footprint may be the single best way to ensure the success of your mobile deployment. By eliminating time-zone issues and international communication issues through working with a local, qualified support staff ensures you get the help you need when and where you need it. With support services spanning the 11 western United States, CDCE provides both toll-free help desk services and on-site support where and when you need it.
Not everyone goes home at 5. Your end-users may be on the job at 1 am, with a mission critical work order, and need support help. Finding a qualified support organization that works when you are is paramount to avoiding costly delays and unsatisfied customers. With tailored service level agreements, CDCE can provide you the support you need, ensure your end-users remain productive, and keep your customers happy.
Going beyond “Have you tried restarting it?” Educating and providing your end-users with simple, basic self-service troubleshooting and fixes to common issues is proving to be a viable methodology for many of our clients. At CDCE, our Best Practices for mobile deployments includes working with end-users to identify and develop a self-help troubleshooting guide. This provides the end user basic tools to get back up and running without filing a support ticket. Self-help helps to facilitate productivity and keeps your support team free to solve larger issues.
It’s all about how quickly you recover. Depot services, or hot-swap ready rugged tablets and rugged notebooks, provide mobile deployments the opportunity to recover from a serious device issue in the least amount of time. Best practices for even the smallest of mobile deployments is to purchase, image, and hold “ready to deploy” additional rugged tablets or rugged notebooks to ensure work flow and productivity remain unscathed should a device fail completely. Although not a new concept or business practice, due to the initial cost of having additional devices for hot-swap, many organizations are not leveraging this best practice. Our support teams maintain and facilitate depot services for our clients who understand that downtime, lost productivity, and unsatisfied customers end up costing more than the hot-swap devices over the long haul.
Depending upon your business, security may be either legislated or it may be optional. Either way, the basics of mobile device security best practices should be enacted. Using a secure mobile VPN to access your servers, device level encryption and access protocols, as well as client information security are all areas to focus on whether you are cloud-based or tied to your home office. Although many of our clients have security in place, many have sought out our counsel on upgrading and maintaining their security safeguards. Our teams will review your needs and active security to help formulate a plan to safeguard your data and your competitive advantage.
REMOTE MONITORING & ANALYTICS
One of the most rapidly growing areas of mobile deployments is device level remote monitoring and analytics. All of the rugged notebooks and rugged tablets we deploy support software that provides user-friendly dashboards that give granular level insights into each individual device on your network.
Features of remote monitoring and analytics:
Diagnostic information and remote repair
Usage reports and application control
Location services, geo-fencing
Device retrieval services, lock-down, hard drive cleaning
Key Performance Indicator measurement and tracking
Software updates, application control
These software tools are becoming invaluable for not only support services, but also for sales managers, fleet managers, and corporate administration. The support team at CDCE has the certification and experience to deploy remote monitoring and analytics for your mobile deployments. We provide the rugged tablets or rugged notebooks, the software, training, and support for the life of your deployment.
MOBILITY LINE OF BUSINESS SUPPORT
Each line of business within your organization will have varied and differing needs over time. With changes and updates, your organization may need assistance with these types of services:
Back-end integration services
Software updates, new software, and advances in hardware technologies may necessitate further integration with your back-end systems. As your mobile deployment matures, end-users become more sophisticated and usage demands will increase. At CDCE, our support teams are certified, experienced and up-to-date on technology. We can keep your back-end systems on line and in tune with your deployed rugged notebooks, rugged tablets, and your end-users.
Geo-fencing and AVL
GPS enabled rugged notebooks or rugged tablets and geo-fencing software give administrators and dispatchers real-time information – information needed to make solid business decisions. As your mobile deployment grows, managing the geo-fencing duties and assignments may become overwhelming. Culling through usage patterns, location identifiers, and optimizing routes for control of fuel costs, efficiency, and customer service are necessary to stay ahead of your competition. Our support teams can assist you in developing a standardized protocol for defining the parameters your solution uses to formulate these factors, helping you take control over, and better manage your mobile workforce.
Compliance help for local and federal governance
Depending upon your business, you may have to comply with several different sets of local and federal guidelines and compliance regulations. Understanding how these regulations affect your ability to conduct business will greatly affect how well your business fares during an audit. Each business is unique, but chances are our support teams have assisted a similar organization with compliance issues, and will be able to help you streamline your processes within the confines of the regulations.
LIFECYCLE SUPPORT SERVICES
Whether it’s your first mobile deployment, or your sixth, you need to plan for and optimize your end of life strategy for your mobile devices. Every organization has the responsibility to dispose of their legacy electronic equipment in an environmentally responsible way. Including your end of life strategy at the same time as you initial deployment planning is best practices for any organization. Rugged notebooks and rugged tablets optimize your end of life strategy by holding their value. Below are some things to consider:
Federal and Local Ordinances
Depending upon your location, you may have recycling options and fees to be paid when decommissioning electronic devices as refuse. Check you local ordinances and ensure you fully comply.
Trade In program
A more economically sound scenario for decommissioning your legacy devices may be participating in a trade-in program through CDCE. Not only will we ensure you fully comply with any regulations, but you may receive trade-in credit towards the purchase of new equipment. Two key advantages of the CDCE trade-in program are;
Data Sanitation and Data Destruction:
Full DoD 5220.22-M compliance as well as IT Asset Disposition data destruction standards required by Sarbanes-Oxley, Gramm-Leach-Bliley, and HIPAA (Health Insurance Portability and Accountability Act)
Environmental Management System
A closed-loop, ISO14001 and R2 Certified processing of your old devices
With budgets being stretched for maximum value, many organizations have been able to leverage our rugged notebook, rugged tablet, and rugged handheld trade-in program to help reduce the cost of hardware upgrades, allowing them the funds they need to add options like GPS or digital cameras to the feature sets of devices.
Your business isn’t ending in two years, why think short-term with your mobility solution? One of the biggest assets any organization can have is a long-term, experienced mobility solutions partner helping to guide them now and in the future. The long-term success of your mobile deployment and possibly your company may rest on having two key attributes in your mobility partner;
Mobility thought leadership
Nobody knows the future, but knowing the past and applying those lessons will make the future more manageable. Partnering with a mobility organization that has the experience to guide you through the challenges and around the pitfalls of a mobile deployment will save thousands in wasted time and materials. Companies that take a holistic approach to mobility – understanding and providing all the necessary aspects of a complete mobility solution – are ideal for long-term business partnerships. As the years go by and your mobility partner learns more and more about your business, the benefits will grow exponentially. With nearly 32 years in business, and over 16 years as a mobility solutions integrator, CDCE has the experience and long-term partner mindset you need to guarantee your mobility future.
Team and talent retention
Finding a mobility partner with experienced mobility consultants is difficult, and finding one with experienced mobility consultants that average over 8 years with the same company is nearly impossible. Fact is, experience counts and working with a mobility partner that is able to retain top-tier mobility consultants will serve to ensure you receive the highest level of advice and service over the years. A consistently high level of consultative guidance and services provides the framework for a manageable and productive mobile workforce. At CDCE, our average mobility solutions consultant has over 6 years experience planning, deploying, and supporting rugged and reliable mobility solutions. We hire and keep innovative solutions consultants, field technicians, and support staff.
If you are thinking long-term, CDCE is your best choice for a mobility solutions partner.