Customer Service Policy & Guarantee:

Here is our Customer Service Guarantee to you: If a mobile data computer system that CDCE designs, supplies, installs, integrates and maintains fails at any time under normal use in the first 6 months of service, we will trouble shoot, repair or replace and re-install it absolutely free (excluding customer software applications).

CDCE is a professional, customer-centric integrator committed to setting and fulfilling high standards in designing, supplying, integrating and maintaining enterprise-level Wireless Mobile Computing Sytstems. CDCE performs its own installation and maintenance services. We do not outsource installation or maintenance work to a thirdparty. This ensures that all projects are completed correctly and on time—every time.

CDCE strives to provide relevance, timeliness and consistency in all its product and service-based activities. We regard all clients, suppliers, partners, carriers, corportations, state and local agencies whom we serve as our business partners.

We want to provide a refreshing difference. We know that retaining customers is the foundation of our ability to be in business over the long run. We know in today’s competitive world, just satisfying customer needs is not good enough. CDCE cannot survive with just satisfactory; products, fulfillment procedures, and customer service policies. We must be prepared to exceed our customers’ expectations so they can compete, earn and keep their business. We recognize the reasons why enterprise-level clients do business with any particular company and we strive to provide our clients with systems that bring added value to their products and services, help increase revenue, or lower their cost of doing business.

This written customer service policy states unhesitatingly that we must exceed our customer’s expectations. We have assembled a staff of certified professionals and field technicians who specialize in providing and servicing Mobile Data Computer Systems. We go far beyond putting together a Mobile Data Computer System and expecting our clients to buy; we are the only California company that sells, installs, services, maintains and manages enterprise-level Mobile Data Computers.

We know that our customers are satisfied if what they expect to happen does, in fact, occur. Customer service is our top priority, and we want to exceed customer expectations in all areas of service; designing, supplying, installing, integration, order solicitation, fulfillment, and after delivery care, including appropriate redress if needed. In cases where CDCE cannot meet or exceed customer expectations, we will provide a clear explanation and agree upon correct expectations.

We work with a handful of suppliers whose customer service policies may, or may not, match our own. CDCE’s Vice President, Brian Solomon, is responsible for continuously reviewing and updating our customer service policies and procedures, working with vendors to assure that CDCE’s customers receive the highest degree of satisfaction with products and services supplied by CDCE, and following up with clients. Brian’s goal is to work diligently to resolve any customer concerns or problems as soon as he learns about them.

CDCE Customer Service Standards:

Friendly, Helpful Manner

CDCE employees try to make every staff/client interaction a positive and pleasant one for the client. Even when the message conveyed is not what the client may want to hear, we try to ensure that our clients will feel their experience with CDCE has been a positive one.

We strive to keep in mind that it is our customers to whom the staff is ultimately responsible.

When judgment calls are made, we strive to make sure we keep our client's best interest as priority number one. If a mistake is made, we hope it will always be made in the client's favor.

Courtesy

Employees of CDCE are educated in the service standards of the Industry. They will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

If a staff member is unable to comply with a customer request, the customer will be offered an alternative. We try to explore every possible avenue for answering our customers’ requests.

CDCE does not discriminate and offers the same quality of service to all regardless of age, race, sex, nationality, educational background, physical limitations or any other criteria.

Confidentiality

All information gathered, or held, regarding the personal or business affairs of our customers will be held in strict confidence, and used for the sole purpose meeting our customers’ stated objectives. No information will be released to other customers, vendors, or any other third party except with the express consent of our customer, or as may be required by law. CDCE does not sell lists to third party marketing organisations.