It’s A Cruel World

In the rough and tumble world of mobile computing, deploying rugged devices may seem like an expense you can’t afford; however, the fact is, you can’t afford not to deploy rugged notebooks or rugged tablets. Here’s WHY

Total Cost of Ownership

When mobile workforces are equipped with mobile computers, employees can be productive anywhere, anytime. That said, most portable computers are not designed for work outside the office and are at a significantly greater risk of being damaged. Damage can occur in a number of ways: drops, spills, dirt, dust, extreme temperatures and vibration. If a computer fails, there are be significant repercussions. Even a brief period of downtime has a ripple effect that can impact productivity and customer satisfaction.

Most mobile computers are not built with the outside world in mind. In fact, industry research indicates that average annual failure rates are significantly higher for ordinary laptop deployments.* When downtime and repairs are figured into the lifetime costs of ordinary laptops, the ultimate price of those laptops increases substantially

Not only are the costs of computer failures substantial, but also the negative effects on business processes are often under-reported. While most organizations are cognizant of the direct costs of mobile computer repair, few organizations understand the indirect costs to the IT organization and the opportunity costs to the enterprise. Fully rugged notebooks, rugged laptops, and rugged notebooks are designed and built to withstand the perils of real-world work environments.

PC Magazine, in its September 2009 issue, reported an industry average failure rate of 21.0%. Panasonic’s service records (as of September, 2009, for units in and out of warranty) show an average annual failure rate of only 2.99% for Toughbook mobile computers.

A comparison of the data presented in the Venture Development Corporation (VDC) chart highlights the difference in reliability between rugged and commercial-grade PC’s. By the third year, the number of commercial-grade units that need to be replaced is over 60% more than rugged units.

The Venture Data Corporation (VDC) chart below illustrates the difference in total cost of ownership between rugged computers and commercial-grade computers over a 5 year period. After 5 years, commercial-grade computers cost 55% more to own and operate than rugged computers due to increased downtime and the need for hardware replacement.

Compared to commercial grade computers, Panasonic Toughbook mobile computers average better than 15% lower on total cost of ownership, annually. Over the life of a typical mobile computer, that adds up to significant savings, plus a better overall user experience.

*Comparing Panasonic actual data for Toughbook laptops to PC Magazine reader-reported data for competitors.