Industry Overview
Toughbook reliability plus industry-leading software applications equal powerful and complete field service solutions.
Excellent customer service is about getting the job done right the first time. Toughbooks support workforce management software programs so you can access customer service histories instantly. Access repair manuals and manufacturers’ updates to solve problems immediately, so repeat visits are not necessary. Get real-time parts inventory, tracking and pricing information. Accelerate billing cycles and revenue generation with a single electronic entry of information from the field, reducing errors and delays caused by the re-entry of information from handwritten forms.
Applications
Feature Benefits
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Real-Time Wireless Communications With a wireless-ready Toughbook, field technicians can start and end the day in the field, completing more jobs per day. No need to pick up job orders at the operations office or return paper forms at night. Transmit new work assignments to field technicians as soon as they are received. Instantly dispatch the closest or best-equipped teams. Update service records and manage parts inventory in real-time. Field personnel can also process payments, provide customers with a printed copy of their work order and close out jobs on the spot. Currently we offer a variety of integrated options that support all nationwide wireless networks including 1xRTT/CDMA and GSM/GPRS as well as next-generation technologies such as EDGE and EVDO.
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Exceptional Portability Toughbooks are easy to carry in the field. The Toughbook 30 has a built-in handle for convenient portability. It is easy to hold in one hand while using tools or testing equipment in the other. The 1.5 lbs. MDWD (Mobile Data Wireless Display) touchscreen, using 802.11b, can work up to 300 ft. from any wireless LAN-enabled Toughbook for unsurpassed mobility.
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Durability Panasonic seals every port, hinge, keyboard and connector for unmatched durability. Toughbooks endure stringent MIL-STD-810F testing procedures that measure for dust, water, vibration, extreme temperature and moisture resistance, as well as drop shock absorption. This makes them the PC solution that's tough enough to handle diverse applications. Toughbooks can take it-day in and day out. |
